Guarantee of our products

We look for the best quality references in order to minimise the number of incidents. All products purchased until 1 January 2022 have a two-year warranty, and this period is extended to three years from 1 January 2022.

 

Latiendadeelectricidad.com is not responsible for damage caused by unprofessional installation, modified or tampered products. Excluded from the guarantees are consumable products, deficiencies caused by improper use or manipulation, connection to the mains other than that indicated, incorrect installation or defects resulting from any external cause.

 

We recommend that you always follow the installation and operating instructions in the product manuals. If you have any doubts, you can consult the technical service of our manufacturers. 

 

To proceed with the processing of the warranty of a product, these are the steps to follow:

 

1. Fill in the attached warranty processing form, which you can find below.

2. Make a copy of the invoice of your order (you can find it in your account).

3. Send the package with the product and these documents to this address:

 

latiendadeelectricidad.com

C/ Vall d'Uixó 4 bajo izquierda

46014 Valencia (Spain)

 

We will take care of processing the warranty with the manufacturer and we will send you the product as soon as we receive a satisfactory response from the brand. Please note that the warranty process is handled by us, but it is the manufacturer who manages it.

If you have any questions, do not hesitate to contact us.